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How sbober Protects Your Privacy

When you open an account with us, your personal data and payment details are encrypted from the moment they enter our system.

Encrypted deposits & withdrawalsNo data sharing with third partiesYour request, our response
sbober How sbober Protects Your Privacy
REACH US ANYTIME

How to Contact Our Privacy Team

Email Support Send privacy questions or data-access requests to our support team at any time.
Live Chat — Medan & Semarang Hubs Open the chat widget in your account lobby during support hours.
Account Settings Navigate to Account → Privacy & Security to review what we hold about you…
SECURITY & TRANSPARENCY

How We Keep Your Privacy Intact

Data Encryption

All deposits, withdrawals and personal details travel over HTTPS encryption. Your payment method — whether DANA, OVO, GoPay or QRIS — is tokenised so your actual account number is never stored on our servers.

Cookie & Tracking Policy

We use cookies to remember your login and game preferences. These are functional only; we do not track your behaviour across other websites. You can clear cookies anytime from your browser settings without losing your account.

Account Security

Your password is hashed and stored separately from your personal data. We recommend using a strong, unique password and enabling two-factor authentication if available in your region.

Data Retention

We keep active account data for as long as you play with us. After account closure, transaction records are archived for compliance for five years, then securely deleted unless local law requires longer storage.

Your Access Rights

You can request a copy of all personal data we hold about you, download it in a portable format, or ask us to correct errors. File requests via Account Settings or contact our support team.

Privacy Change Updates

When we update this policy, we notify you by email at least 30 days before the change takes effect. You can review the full history of policy versions in your account settings.

Your Privacy Questions — Answered

Your active data is archived and encrypted for five years to comply with financial and gaming law. After five years, it is securely deleted unless local law requires us to retain it longer. You can request early deletion by contacting our support team; we will confirm the timeline in writing.

Yes. Go to Account → Privacy & Security and select 'Export My Data'. You will receive a file containing all personal information, deposit and withdrawal history, and gameplay records within five working days in a standard portable format.

We share only the minimum required data with DANA, OVO, GoPay and QRIS processors to complete your deposits and withdrawals. These partners are bound by confidentiality agreements. We do not share your data with marketing firms or other unrelated businesses.

Your DANA or OVO details are tokenised — converted into a secure code — immediately upon entry. Your actual account number is never stored on our servers. All transactions are encrypted and verified through multiple fraud-detection steps.

Contact our support team with the details of the error. We verify the change and update your account within two working days. You can also edit some details directly in Account Settings → Profile if they are non-sensitive fields.

No. We use cookies only to remember your login and game preferences within sbober. We do not track your activity on third-party sites or share cookie data with advertisers. You can disable cookies anytime in your browser without affecting your account.

We retain transaction records — including QRIS and GoPay deposits and withdrawals — for five years after your account closes for regulatory compliance. Active accounts keep records for the duration of play. Detailed timelines are shown in Account → Transaction History.